Junior Customer Success Manager (Europe) (Remote)

To expand our team, we're looking for an ambitious and growth-driven Junior Customer Success Manager, motivated to grow their career at a fast-moving startup.

Who we are

What you'll need to do…

• Building and maintaining strong relationships with key customers.
• Constantly exploring ideas to provide a WOW experience.
• Resolving customer complaints quickly and efficiently.
• Manage client onboarding and develop ideas to improve our customer journey.
• Conducting discovery calls and educating prospects about our service offering.
• Sending personalized and creative follow-ups to prospects to turn them into happy customers.
• Creating individual customer profiles outlining their goals, preferences, and expectations
• Maintaining customer health scores and acting on expansion opportunities and churn risks.
• Written communication via email, live chat & project management tool
• Engaging with the PM team on project progress and potential project delays.
• Escalate issues/bugs to developers/designers and collaborate to resolve
• Manage customer feedback, insights, and feature requests to contribute to our product's continual development
• Over time, contributing to the growth of the Customer Relationship department.
• Being comfortable in a remote work environment

What you have...

• 1-2 years of practical work experience in a marketing or web design agency.
• Passion for providing outstanding customer experiences and helping more businesses grow with on-demand access to world-class designers and developers
• Sales or customer service experience (or similar client/customer-facing) experience, preferably for a design and web development agency.
• Excellent communication and interpersonal abilities (e.g., sending a prospect a quick video is fun for you)
• Outstanding organizational skills and first project management experience
• Ability to demonstrate business value to customers
• Commitment and desire to take ownership of customer projects
• The ability to set priorities and work with minimal supervision
• High attention to detail and critical thinking
• Please only apply for this job with the word 'SUCCESS' in your experience text field, so we know you've paid close attention to this job ad
• Native or bilingual English

• Basic design skills
• Basic development skills

Why you'll love working with us

💰 Competitive Salary - We believe in fair pay and letting our team participate in our success

🏝 Work Remotely - Live and work wherever you like!

⏰ Flexible Working Hours - We empower our team members by giving them the freedom to work when they are most productive and creative

🎁 Bonus Payments - We share our success with you. When we reach our company goals, you will be incentivized too.

‍🏫 In-House Academy - Become a better designer or developer with free online courses and training

📈 Individual Career Plan - We create a clear map for you to develop your skills and raise your salary over time

💙 Great Team Culture - 90% of our team members would recommend us as an employer to their friends

🎉 Remote Team Events - We organize fun events to meet your team members and get a laugh

🏆 Team Competition - Win amazing prizes by showing your team members what you are capable of

🤝 Impact-Driven Leadership - ****Growmodo strives to make a positive impact in the world, and we regularly donate a portion of our revenue to help people in need

🚀 Fast-Moving Startup - ****We are changing how companies hire professional designers and developers worldwide! Join us for the ride and make a difference in your industry.

How to Apply

If you believe that this position is exactly what you're looking for as your next career step, feel free to click the blue button and apply today. Our recruitment manager will get in touch with you in the following days.

As part of our commitment to fight for equality, Growmodo works to ensure a fair and consistent interview process. We celebrate diversity and we are committed to an inclusive work environment.